Aviator Privacy Policy – Personal Data Protection for Malaysian Users

This Privacy Policy is published by aviator ("we", "platform" or "aviator") to describe our privacy practices regarding the collection, use, disclosure and protection of personal data of users who access the aviator Sports Betting and Live Casino platform in Malaysia.

This Privacy Policy applies to all users who register, access or use any aviator service through the aviator-bangla.com website, including football betting on the Malaysia Super League and EPL, ICC cricket, BWF badminton, e-sports, Live Casino games, jackpot slots, blackjack and all other products available on the platform.

By registering an aviator account or continuing to use our platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the aviator platform and contact us to close your account.

Aviator collects various categories of personal data for legitimate purposes related to platform operations and the provision of services to Malaysian users. Below are the full details of the data we collect:

We only collect data that is genuinely necessary for the stated purposes. aviator does not collect sensitive data such as health information, religious beliefs or users' political views unless required by law.

Aviator uses users' personal data solely for lawful, relevant, and proportionate purposes in order to deliver the best possible service to Malaysian players. The following are the primary purposes for which we process your data:

• Account Management: Creating and managing your user account, verifying your identity through the KYC process, handling logins and ensuring the security of your account on the aviator platform.
• Financial Transaction Processing: Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, verifying payments, and preventing financial fraud.
• Service Provision: Providing access to all aviator products including Sports Betting, Live Casino, jackpot slots, blackjack, and all other games.
• Legal Compliance: Meeting Malaysian legal requirements, including PDPA 2010, anti-money laundering (AML) regulations and financial reporting obligations.
• Platform Security: Detecting and preventing fraud, hacking, system manipulation and misuse of the aviator platform.
• Responsible Gambling: Monitoring gaming patterns to identify signs of problem gambling and provide appropriate responsible gaming support.
• Communications and Support: Sending transaction notifications, customer support responses, platform updates, and account-related communications.
• Service Improvement: Analysing usage data to improve the user experience, develop new features and optimise the performance of the aviator platform.

Aviator will not process your personal data for any purpose beyond those stated above without first obtaining your consent through the appropriate channels.

Aviator does not sell, rent, or disclose users' personal data to third parties for commercial marketing purposes. There are, however, limited circumstances in which we may need to share your information with specific parties, as outlined below:

• Payment Service Provider: We share the necessary transaction details with payment processors such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX partner banks solely to securely process your deposits and withdrawals.
• Gaming Technology Provider: Live casino, slots and Sports Betting software providers partnering with aviator may receive session data necessary to deliver the requested games.
• Malaysian Authorities: Aviator will disclose personal data to Malaysian authorities when required by law, court order, or direction from a legitimate regulatory body.
• Identity Verification (KYC): Certified third-party identity verification service providers may receive your verification documents for mandatory AML/KYC compliance purposes.
• Analytics & Security: Analytics and cybersecurity service providers bound by strict confidentiality agreements may process anonymised technical data for platform improvement purposes.

Aviator makes serious investments in security infrastructure to ensure that the personal data of all Malaysian users is protected at all times, whether in transit or stored on our servers.

• 256-bit SSL/TLS Encryption: All communications between your browser and the aviator server are encrypted using the latest SSL/TLS protocols. You can verify this by checking the padlock icon in your browser's address bar.
• Layered Data Encryption: Sensitive data such as financial details and verification documents are stored in encrypted format using AES-256 encryption standards on our servers.
• Two-Factor Authentication (2FA): We offer and encourage users to enable 2FA for an additional layer of protection on their aviator account.
• 24/7 Security Monitoring: Our automated threat detection system monitors all platform activity around the clock to detect and prevent unauthorised access.
• Regular Security Audits: Aviator conducts independent security audits and penetration testing on a regular basis to identify and address any system vulnerabilities.
• Internal Access Controls: Access to user data among aviator staff is restricted on a strict "need-to-know" basis, with full audit logs maintained for every access.

While aviator takes all reasonable security measures, no security system can guarantee absolute 100% protection. We therefore encourage users to take their own precautions, such as using strong passwords and never sharing login credentials with anyone.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as an aviator user have the following rights regarding your personal data that we hold:

To exercise any of the rights above, please submit a written request to the aviator privacy team via email at support@aviator-bangla.com. We are committed to responding to all privacy rights requests within 14 business days of receipt.

Aviator uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and analyse usage patterns. The following are the types of cookies we use:

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and performance of the aviator platform.

Aviator retains users' personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: For as long as your account remains active and you continue using aviator's services, your account data will be retained to ensure continuity of service.
• Financial Transaction Data: Records of all transactions in Malaysian Ringgit (RM) are retained for a minimum of 7 years from the transaction date in accordance with Malaysian financial legal requirements.
• KYC Verification Documents: Copies of MyKad, passport and other verification documents are retained for 5 years following account closure, in accordance with AML compliance requirements.
• Communication Records: Live chat logs and customer support emails are retained for 2 years for complaint resolution and service improvement purposes.
• Gaming Data: Betting history and gaming activity are retained for 3 years from the date of activity for audit and dispute resolution purposes.

Once the specified retention period has lapsed, your personal data will be securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

Aviator strictly prohibits the use of its platform by anyone under the age of 18. aviator is exclusively for adult users who meet the minimum age requirement set under Malaysian law.

We do not knowingly collect or process the personal data of children under the age of 18. Should we discover that a minor's personal data has been collected without parental or guardian consent, we will take immediate action to delete that data and close the account in question.

Aviator reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform improvements. All amendments will be posted on this page with a clearly stated effective date.

For amendments that involve material changes to how we process your personal data, aviator will notify users via their registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the aviator platform after the effective date of any amendment will be deemed acceptance of the updated Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how aviator processes your personal data, please contact our Privacy Officer through the following channels:

• Privacy Email: support@aviator-bangla.com — Please include "Privacy Enquiry" in your email subject line for priority handling.
• 24/7 Live Chat: Reach our support agents directly via the aviator platform for urgent privacy enquiries.
• Response Time: General enquiries will be responded to within 3 working days. Formal data rights requests will be processed within 14 working days.

You also have the right to lodge a complaint with the Personal Data Protection Department (PDPD) of Malaysia if you believe aviator has failed to meet its data protection obligations under the PDPA 2010. We do, however, encourage you to contact us first so we can resolve any issues directly.